Peruvian Legal Regulations • Law No. 29571

Virtual Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571), Ausangate Treks Peru makes this virtual complaints sheet available to its travelers and users.

Business Legal Name
AUSANGATE TREKS PERU E.I.R.L.
Tax ID (RUC)
20608549321
Fiscal Address
Portal de Panes 123, Plaza de Armas, Cusco, Peru
COMPLAINT SHEET
LRV-2026-0001
Date: 22/10/2026
1

Claimant Consumer Identification

Enter your personal details to legally process and respond to your request.

Parent or Legal Guardian Information
2

Contracted Good or Service Identification

Indicate the service or product related to your complaint or claim.

3

Details of Claim & Consumer Request

Select whether your case is a Claim or Complaint according to Peruvian INDECOPI definitions.

Allowed formats: JPG, PNG, PDF, DOC (Max. 5 MB)
4

Sworn Statement & Legal Response Timeframe

Legal consumer rights guarantee under Peruvian INDECOPI framework.

Important Legal Information (Law No. 31435):
  • The provider must respond to this claim or complaint within a maximum non-extendable period of fifteen (15) calendar days.
  • Filing a claim does not prevent the consumer from seeking other dispute resolution avenues or lodging a complaint before INDECOPI.
  • A full digital copy of this Complaint Sheet will be delivered to the registered email address upon submission.